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We strive to ship most orders within 1-2 business days, Monday through Friday, except for preorder items. Please note that orders may take slightly longer to ship during particularly busy periods. Our giclee art prints require special handling and "curing" time, which may take an additional 24-48 hours. T-shirts and other apparel typically ship separately from items such as enamel pins, art prints, etc. We do not ship on weekends.
DOMESTIC ORDERS
We offer two methods of shipping for orders within the USA - Ground Advantage, which takes about 4-7 days for delivery, and Priority Mail, which takes about 1-3 days for delivery. All of our domestic orders are shipped via USPS. This also means PO Boxes and APO addresses.
INTERNATIONAL ORDERS
We ship our international orders via USPS and offer two methods of shipping at this time, First Class Mail International & International Economy shipping. Delivery time may take 7-21 days or possibly longer.
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
SPECIAL NOTICE FOR UK CUSTOMERS
As of January 1st, 2021, a 20% Value-Added Tax (VAT) fee will be applied to orders from the UK due to changes in the laws regarding how taxes are collected as a result of Brexit.
PREORDERS
Preorder items that are purchased in the same order as in-stock items will ship together once the preorder items are in hand and ready to ship. If you would like your in-stock purchases to ship as soon as possible, please place an order for these items separately. If you already purchased a preorder item along with an in-stock item and would like the in-stock item to ship right away, please contact us at staff@pixelelixir.com and we will work something out.
RETURNS & EXCHANGES
Some items may be returned within 14 days of purchase. If 14 days have gone by since your purchase, we unfortunately cannot offer a refund or exchange. Our return policy does not apply to art prints, custom merchandise or factory seconds. Additionally, certain items are custom made at the time of order and cannot be returned, such as towels, blankets, hats, etc. If you have any questions, please email us for further details prior to ordering.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to return or exchange an item, please contact us at staff@pixelelixir.com.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. You should see the refund on your bank statement within 3-5 business days, depending on your bank.
MISSING ORDERS
Please note that orders marked as "delivered" by the carrier are not eligible for a refund or replacement, as we have no way to verify the claim.